Ricardo Mazo Velasquez

AI technology

Currently

As a technology and innovation enthusiast, I am dedicated to constantly exploring the latest trends in artificial intelligence

Self-driven

full stack developer

2022 - 2023

BootCamp Online, Udemy, Coursera, Stackoverflow, Github,Self-driven, Stackoverflow, Github

Self-driven

English

Currently

I work daily to improve my English skills through various activities such as online courses, movies, Podcast, and social media, and I also utilize AI technology to aid in my language learning journey

2019 - 2021

Open English, Education First, language exchange, Self-driven

ESUMER – Marketing Management Technology

2013 – 2016 (Non-graduate graduate)

UNIVERSIDAD DE ENVIGADO – Systems Technology

2005 – 2011 (Non-graduate graduate)

DIGITAL SOLUTIONS FOR BUSINESSES

Currently

• I specialize in organizing, managing, and maintaining files and documents for small businesses in a way that maximizes efficiency and effectiveness
• I work closely with clients to understand their unique needs and develop customized solutions that meet their specific requirements.
• I am proficient in integrating websites with HubSpot CRM and Google Analytics to ensure a seamless user experience and effective tracking of website traffic and leads.
• Integration of custom domain email with G Suite to unify company email and improve employee productivity.
• Website migrations to AWS instances to optimize performance, scalability, security, and costs.
• Experience in creating multisite websites in WordPress, utilizing both subdomains and subdirectories to efficiently organize and manage multiple sites within a single installation

CUSTOMER SERVICE AND ACCOUNTS RECEIVABLE SPECIALIST

2015 - 2022 | Mazoseguros Ltda

MAZOSEGUROS LTDA

• Accounts Receivable Management and Compliance: I rigorously supervised our agency's operations to ensure compliance with insurance policies, focusing efforts on the efficiency of collections and customer satisfaction with the services provided.
• Financial Record Keeping: Responsible for the accuracy and updating of financial records, ensuring clarity and precision in accounting and the preparation of financial reports critical for strategic decision-making..
• Optimization of Customer Relationships: I implemented advanced CRM tools, such as HubSpot, to enhance communication with customers and optimize marketing strategies. These actions improved customer acquisition and retention, aligning marketing campaigns with the needs and preferences of customers.
• Excellence in Customer Service: Committed to excellence in service, I proactively and efficiently handled customer inquiries and concerns. I identified and executed continuous improvements in processes, enhancing service quality and strengthening long-term relationships with customers.

BICYCLE TOUR GUIDE

2015 - 2020

Medellin Aventure

• I programmed and coordinated itineraries, reservations, and activities for tourist groups
• Relationship with clients through activities related to cycling for adults and children utilized my communication skills to deliver engaging narratives about the places visited and provide useful information
• Creation and execution of social media marketing campaigns to increase brand awareness and generate bookings.
• I ensured customer satisfaction by managing inquiries and resolving issues effectively.

CADENA S.A. - IT SUPPORT PRODUCTION

2011 - 2013

• Software development and Technical Support in the IT area, production of the programs and applications necessary for the process of converting data to physical invoices
• Programming language Java, Visual basic
• Testing and debugging of programs and applications to ensure their proper functioning
• Technical support to software users, helping them to resolve problems and use the software effectively